Whiskers has made adjustments to keep you and your pets healthy and safe with their necessary food, vitamins, treats and supplies. Although many manufacturers have had shortages, we are ordering weekly and are trying to have everything your pets need at all times. Please note our current guidelines:
PICK-UP ORDERS: ASTORIA PICKUP ORDERS MUST BE PLACED DIRECTLY WITH OUR ASTORIA STORE BY CALLING 718-626-8590. All Pick-up orders are processed as quickly as possible. When your order is ready, WE WILL CALL YOU to let you know your order is ready for pickup. Please do not just come to the store. Supply and distribution may be limited. If we are out of stock, we will call you for substitutions or to see if you want to wait until your product arrives.
ALL FROZEN FOOD: All Frozen Food Orders MUST BE SHIPPED USING OVERNIGHT SERVICE. There are additional charges not listed here for overnight shipping. We will call you with all the additional details and the amount due before any frozen food is shipped. Additional shipping charges must be paid prior to shipping. There are no additional charges to order frozen food for pickup.
NEW YORK CITY & ASTORIA QUEENS DELIVERIES: All deliveries throughout Manhattan, Brooklyn, Queens and The Bronx are being delivered on our regular schedule.
IN-STORE PURCHASES: BOTH STORES ARE FULLY OPEN FOR WALK-IN SHOPPING. HOWEVER, IF YOU PREFER, YOU CAN STILL PRE-ORDER AND WE WILL BRING YOUR ORDER OUT TO THE SIDEWALK.
THIS SITE IS ONLY FOR SHIPPING or IN-STORE PICKUP ORDERS. IT WILL NOT TAKE ANY ORDER FOR A HOME DELIVERY WITHIN MANHATTAN, QUEENS, BROOKLYN OR THE BRONX WITHOUT ADDING SHIPPING CHARGES! YOU CAN PLACE A PICK-UP ORDER HERE FOR THOSE AREAS. DO NOT PLACE ANY ORDER FOR PICK-UP IN OUR ASTORIA LOCATION. ASTORIA PICK-UPS MUST BE PLACED DIRECTLY BY CALLING 718-626-8590.
USE THIS SITE TO MAKE YOUR PRODUCT SELECTIONS. AFTER YOU KNOW WHAT YOU WANT, CALL OUR TOLL FREE NUMBER (1-800-WHISKERS) OR USE OUR ORDER TEXT LINE IF YOU LIVE IN MANHATTAN, BROOKLYN, THE BRONX AND CERTAIN AREAS OF QUEENS (646-374-1907) TO ACTUALLY PLACE AND SCHEDULE YOUR HOME DELIVERY ORDER.
LITTER AND OVERWEIGHT PRODUCTS COULD INCUR ADDITIONAL SHIPPING FEES. IF THIS IS THE CASE, WE WILL CALL YOU PRIOR TO SHIPPING.
Whiskers is very happy to provide HOME DELIVERY service throughout Brooklyn, Queens, all of Manhattan and The Bronx. As well as an AUTOSHIP or AUTO DELIVERY CALENDAR. Should you have special requirements, please call and speak directly to a representative. If you are located in New York City, Brooklyn or Queens you can also text us. Our NYC only text order line number is 646-374-1907! (Not to be used for Astoria orders)
DELIVERY SCHEDULES ARE SUBJECT TO CHANGE. FOR THE MOST UP-TO-DATE INFORMATION, CALL US AT 212-979-2532 for our New York City store or in Astoria, Queens, call 718-626-8590
WE DELIVER 7 DAYS A WEEK INCLUDING SUNDAYS
To arrange your delivery, use the website to gather your products and then call us at 1-800-WHISKERS or 212-979-2532 and place your order.
* THIS SITE CANNOT BE USED TO PLACE A HOME DELIVERY. HOWEVER PICK-UP ORDERS CAN BE PLACED HERE.
Text us -- Text your order to 646-374-1907 if you live in Manhattan, Brooklyn or the Bronx to place and schedule your home delivery. Ordering for a home delivery on-line will add shipping charges and several days processing time. If you are ordering for pickup, you can continue placing your order but make sure you select pickup at check out so you won't incur shipping charges.
If you live near our Astoria Queens store, call us at 718-626-8590.
LOCAL Manhattan Delivery Minimum - For FREE delivery Minimum Order is $40.00* (not including tax/tip) up to 125th Street
** 125th St. and above fall into our Bronx Schedule which are done on Saturdays only **
Deliveries are scheduled at least 24 hours in advance. We try to give you a reasonable window of time for your expected delivery however depending on product availability, a wait time of several days might occur. If you call early enough, we will schedule your delivery for the same day you call. If you are not home for your scheduled delivery and we were there, a re-delivery charge of $10.00 will be automatically added on redelivery. FREE DELIVERY is maintained with a $40.00 minimum order. Otherwise, a delivery charge will be added.
Brooklyn, Queens (outside the Astoria Queens area) and The Bronx are scheduled for Thursday and Saturday mornings. Orders must be placed before 5:00 PM on Wednesday to make the Thursday delivery and before 5:00 PM on Friday to make the Saturday delivery to Brooklyn, Queens and The Bronx. Brooklyn and Queens delivery runs start at 7:00 AM and continue through completion. Bronx and above 125th St. are generally done after 2:00.
All orders outside our local home delivery area but within the continental US, will be shipped by UPS or Federal Express. Shipping charges will be added at checkout and can vary depending on destination, method of shipping, package weight, and any special services applied (i.e. - overnight, 2nd day air, Saturday delivery, etc). We will contact you for any additional charges to get your approval and method of payment prior to shipping if different from standard shipping charge. Special methods of shipping and overweight packages, overnights, Saturday delivery, etc. will incur additional charges.
All orders placed for shipping outside the continental US will be shipped by the United States Postal Service and shipping charges will vary depending upon destination, method of shipping and total weight. We will contact you to apprise you of your shipping options and charges and to get your approval and method of payment for any additional charges. Please make sure to include your e-mail address and phone number with your order, as well as other contact information to facilitate this process.
* Exceptions can apply depending on order.
IF YOU LIVE IN QUEENS
Astoria deliveries are scheduled daily from 5:00-7:00pm depending on the day of the week. If you are in the immediate local Astoria neighborhood, make sure to call our Astoria store at 718-626-8590 to schedule your delivery. There is no text line however check back for updates. Minimum delivery orders in Astoria are $35.00 and there is a $5.00 delivery charge.
OVERALL HOME DELIVERY GUIDELINES
STORE CREDITS AND EXCHANGES can only be used when placing a new order and the minimum requirement is met first. Anything over the minimum can be paid using any credit. NO CASH REFUNDS. Store credits and exchanges only. No returns or exchanges on open food or treats, bowls, beds, boots, or books at all. PRICES SUBJECT TO CHANGE WITHOUT NOTICE. No returns/credits on Shipping charges.
Your knowledge of the above will aide you to receive a prompt and courteous delivery. We thank you for the opportunity to be of service to you and your pets!