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  • Serving NYC from Manhattan & Astoria Queens - Since 1988
  • Serving NYC from Manhattan & Astoria Queens - Since 1988
1800 Whiskers Contact

Order by Text*

NYC Only, From Manhattan Branch Only -

(646) 374-1907Learn More
*Standard text rates may apply

Refund and Return Policy

Policies, Procedures & Prices

PRICES - Although we try to update our website on a daily basis, sometimes prices change very quickly. If you find a difference in pricing from our store price and the website pricing, please NOTE THAT OUR STORE PRICE IS THE MOST CURRENT PRICE. If you prefer to call in your order, we will certainly verify all prices for you.

We hope you and your pets are very happy with products you purchase from Whiskers and never have to return or exchange anything ever; but if that need should arise, please be aware of the following policies and procedures. We thank you in advance for your understanding and cooperation. From time to time products are discontinued or just no longer available. If you have found an item through a Google search which is discontinued, you might be able to still order it through Google, but not on our actual site. We will call you immediately to see if we can recommend a substitute item.

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We do not offer monetary refunds, but we will honor exchanges or credits towards future orders. If you are not satisfied with your purchase, simply return any unopened package(s) with all original packing material for a full exchange or credit towards a future order. To repeat and reiterate some of the policy statements on the contents page of this catalog, we do not: 1) offer monetary refunds; 2) accept opened products for exchange/credit; 3) take back food bowls, litter pans, books or beds at all. All returns must be arranged and paid for by you. We will arrange a pickup if we have shipped you the wrong item. All UPS and handling charges apply and are not subject to refund. A restocking fee of $10.00 will be deducted from any return.

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Dented or Bruised Cans & Damaged Merchandise

We exercise a great deal of quality control when shipping products and make it a point never to pack or ship dented cans or damaged products, so it is always the responsibility of the shipping company when our customers get damaged merchandise. If you receive such merchandise (specifically dented cans), please keep all original packing material, call your UPS carrier immediately and initiate a claim. Damages and shortages must be reported within 48 hours.

Ingredients and/or Descriptions Which Differ From The Website
Although we try to keep our site as up-to-date as possible, sometimes the ingredient list or product description differs from the actual product label. The discrepancy can be due to a printing or typographical error, or the manufacturer changed the product after we entered it into our website. In either case, we apologize and strongly suggest that you call us before returning the product in question. We often have important additional information about the situation and you might decide that the product is even better than you thought, not worse.

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Payment Information

If you do not see a method of payment you want to use, simply call us direct and we can take your order over the phone.  All products must be paid in full prior to shipping. If there are any differences in price we will call you immediately.

Products for People

Many of our supplements and vitamins are formulated for human use. These products are indicated throughout the catalog with a double heart. Please note that these products are not formulated for use on animals and therefore do not have animal dosages or instructions for use on animals. Call us for best usage guidelines for your pet.

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Disclaimer Statement

According to the United States Food and Drug Administration, if the Administration or any of its surrogates have not tested a product, it is not considered FDA-approved. Printed information is highly restricted and regulated by FDA rules. Any product and/or statement that has not been evaluated by the FDA, we've referenced with an asterisk (*) and an FDA Statement box at the bottom of a nearby page. We hope that if the information is too brief or superficial and you have questions about anything you see here, you'll call us to get a more complete explanation.

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