Shipping & Home Delivery
TEMPORARY NEW INFORMATION DURING COVID-19 MANDATES & REGULATIONS
FIRST AND FOREMOST - AS AN ESSENTIAL BUSINESS, WHISKERS NYC AND WHISKERS ASTORIA STORES ARE OPEN!
As everyone is adjusting to the new Government mandates here in New York City, Whiskers has also made certain adjustments to keep your pets healthy with their necessary food, vitamins, treats and supplies. Please note our current guidelines which have changed:
PICK-UP ORDERS AT EITHER STORE LOCATION: Once we receive your pickup order, we will process your order and then we will CALL YOU when it is ready for pickup. Please do not just come to the store. During this time supply and distribution has been limited. If we are out of stock, we will call you for substitutions or to see if you want to wait until product arrives.
SHIPPING FROZEN FOOD: ALL FROZEN FOOD ORDERS MUST BE SHIPPED WITH OVERNIGHT SERVICE. THERE ARE ADDITIONAL CHARGES FOR OVERNIGHT SHIPPING. WE WILL CALL YOU WITH DETAILS.
DELIVERIES WITHIN NEW YORK: All deliveries are currently still being made throughout New York, Brooklyn, Queens and The Bronx. All orders must be prepaid and all gratuities must be placed on the credit card. Our drivers are not handling ANY cash money. ALL DELIVERIES WILL BE MADE TO THE DOOR OF YOUR BUILDING. Our driver will call you once there for someone to come out and get your order. For safety reasons, our drivers will not enter your building unless you have a doorman or to place product in the entry of the building only. If you have a DOORMAN we will deliver directly to your doorman.
IN-STORE PURCHASES: At the current time, THERE IS LIMITED ENTRY INTO EITHER LOCATION. We are asking that you please wear a facial covering or mask when entering the store. Remember to bring a bag or you will be charged for one. Payment can be cash or credit card although we prefer credit card at this time.
We wish you and your families safety and good health and we hope to be operating back to our normal rules as soon as sanctions are lifted.
Whiskers is very happy to provide FREE HOME DELIVERY throughout Brooklyn, Queens, all of Manhattan and The Bronx. As well as an AUTOSHIP or AUTO DELIVERY CALENDAR. Should you have special requirements, please call and speak directly to a representative. If you are located in New York City, Brooklyn or Queens you can also text us. Our NYC only text order line number is 646-374-1907! (Not to be used for Astoria orders)
DELIVERY SCHEDULES ARE SUBJECT TO CHANGE. FOR THE MOST UP-TO-DATE INFORMATION, CALL US AT 212-979-2532 for our New York City store or in Astoria, Queens, call 718-626-8590
WE DELIVER 7 DAYS A WEEK INCLUDING SUNDAYS
Call us -- To arrange your delivery, use the website to gather your products and then call us at 1-800-WHISKERS or 212-979-2532 and place your order.
Text us -- Text HI to 646-374-1907 if you live in Manhattan, Brooklyn or the Bronx to place and schedule your home delivery. Ordering for a home delivery on-line will add shipping charges and several days processing time. If you are ordering for pickup, you can continue placing your order but make sure you select pickup at check out so you won't incur shipping charges.
If you live near our Astoria Queens store, call us at 718-626-8590.
LOCAL Manhattan Delivery Minimum - $35.00* (not including tax/tip) up to 125th Street
** 125th Street and above fall into our Bronx Schedule which are done on Thursdays & Saturdays only **
Deliveries are scheduled at least 24 hours in advance. We try to give you a reasonable window of time for your expected delivery however depending on product availability, a wait time of several days might occur. If you call early enough, we will schedule your delivery for the same day you call. If you are not home for your scheduled delivery and we were there, a re-delivery charge of $10.00 will be automatically added on redelivery.
BRONX / BROOKLYN / QUEENS / ABOVE 125TH STREET NYC - MINIMUM ORDER $85.00
Brooklyn, Queens (outside the Astoria Queens area) and The Bronx are scheduled for Thursday and Saturday mornings. Orders must be placed before 5:00 PM on Wednesday to make the Thursday delivery and before 5:00 PM on Friday to make the Saturday delivery to Brooklyn, Queens and The Bronx. Brooklyn and Queens delivery runs start at 9:00 AM and continue through completion. Bronx and above 125th St. are generally done after 2:00.
There are no delivery charges on any home delivery, however your order must meet our minimums or a delivery fee of $15.00 will be added.
UPS / SHIPPING ORDERS
INTERNATIONAL, CONTINENTAL US, EXPEDITED / OVERWEIGHT SHIPPING
All orders outside our local home delivery area but within the continental US, will be shipped by UPS or Federal Express. Shipping charges will be added at checkout and can vary depending on destination, method of shipping, package weight, and any special services applied (i.e. - overnight, 2nd day air, Saturday delivery, etc). We will contact you for any additional charges to get your approval and method of payment prior to shipping if different from standard shipping charge. Special methods of shipping and overweight packages, overnights, Saturday delivery, etc. will incur additional charges.
All orders placed for shipping outside the continental US will be shipped by the United States Postal Service and shipping charges will vary depending upon destination, method of shipping and total weight. We will contact you to apprise you of your shipping options and charges and to get your approval and method of payment for any additional charges. Please make sure to include your e-mail address and phone number with your order, as well as other contact information to facilitate this process.
* Exceptions can apply depending on order.
IF YOU LIVE IN QUEENS
Astoria deliveries are scheduled daily from 12:30-7:30pm, Monday through Friday, Saturdays from 12:00-6:00pm and Sundays from 1:00-5:00pm. If you are in the immediate local Astoria neighborhood, make sure to call our Astoria store at 718-626-8590 to schedule your delivery. As of now, there is no text line however check back for updates. Certain other areas of Queens can also be scheduled for a Saturday or Sunday delivery with an $85.00 minimum order (minimums are location dependent but we never charge a delivery fee).
OVERALL HOME DELIVERY GUIDELINES
Home Delivery ONLY Orders can be COD, however prepaid is best. Tips can be included on credit cards or checks. Checks must have your phone number and address. Payment must be made at time of delivery. Delivery personnel cannot leave orders unpaid.
Doorman deliveries are made with the understanding we are not responsible should your doorman lose the package (all doormen must sign for packages). You must be home or make arrangements for someone to accept the delivery should the order be COD (or not paid for).
If we have to re-deliver because we could not get into your building to deliver, or if you are not home at scheduled delivery time, a $10.00 re-delivery charge will be added to your bill.
Tipping is not mandatory, however we feel we are no different than the Pizzaman or local supermarket. Our delivery personnel work very hard to make sure your sometimes very heavy packages arrive in good condition in sometimes very nasty weather. Please tip accordingly. We will ask... please do not get insulted.
TEXT Us! Text Hi to 646-374-1907 from your phone and place your delivery order. Fast, simple, private! (Not Available in Astoria)
You must call the store within 48 hours to report any problem or shortage. Our staff is human and mistakes are, unfortunately, sometimes made. When placing your order, be as clear and precise as possible to avoid receiving the wrong merchandise. Have brand names and sizes ready before ordering. If you describe the wrong item, a re-delivery charge will apply.
** Can sizing - 3oz. = tiny one meal can 5.5/6oz. = size of a can of tuna 12.5/13oz. = size of a soup can
STORE CREDITS AND EXCHANGES can only be used when placing a new order. NO CASH REFUNDS. Store credits and exchanges only. No returns or exchanges on open food or treats, bowls, beds, boots, or books at all. PRICES SUBJECT TO CHANGE WITHOUT NOTICE. No returns/credits on Shipping charges.
Your knowledge of the above will aide you to receive a prompt and courteous delivery. We thank you for the opportunity to be of service to you and your pets!
1-800-WHISKERS or 212-979-2532
Retail New York City Store Hours:
M-F 11am-7pm Sat. 11am-7pm Sun. 12-6pm
WHISKERS MANHATTAN STORE
212-979-2532 --- 1-800-WHISKERS (our 800 number will get you to the NYC store only)
235 E. 9th Street (2nd/3rd Ave.)
WHISKERS ASTORIA STORE
19-25 DITMARS BLVD., ASTORIA @ 21ST ST. --- 718-626-859
M-F: 12:00 - 7PM SAT: 11-7PM SUN: 12-6PM
Or fax your order to: NYC - 212-979-0075 Astoria - 718-626-8595