TEMPORARY NEW INFORMATION DURING COVID-19 MANDATES & REGULATIONS
FIRST AND FOREMOST - AS AN ESSENTIAL BUSINESS, WHISKERS NYC AND WHISKERS ASTORIA STORES ARE OPEN!
As everyone is adjusting to the new Government mandates here in New York City, Whiskers has also made certain adjustments to keep your pets healthy with their necessary food, vitamins, treats and supplies. Please note our current guidelines which have changed:
PICK-UP ORDERS AT EITHER STORE LOCATION: Once we receive your pickup order, we will process and THEN WE WILL CALL YOU when it is ready for pickup. Please do not just come to the store. During this time supply and distribution has been limited. If we are out of stock, we will call you for substitutions or to see if you want to wait until product arrives.
SHIPPING FROZEN FOOD: ALL FROZEN FOOD ORDERS MUST BE SHIPPED WITH OVERNIGHT SERVICE. THERE ARE ADDITIONAL CHARGES FOR OVERNIGHT SHIPPING. WE WILL CALL YOU WITH DETAILS.
DELIVERIES WITHIN NEW YORK: All deliveries are currently still being made throughout New York, Brooklyn, Queens and The Bronx. All orders must be prepaid and all gratuities must be placed on the credit card. Our drivers are not handling ANY cash money. ALL DELIVERIES WILL BE MADE TO THE DOOR OF YOUR BUILDING. Our driver will call you once there for someone to come out and get your order. For safety reasons, our drivers will not enter your building unless you have a doorman or to place product in the entry of the building only. If you have a DOORMAN we will deliver directly to your doorman.
IN-STORE PURCHASES: At the current time, THERE IS LIMITED ENTRY INTO EITHER LOCATION. We are asking that you wear facial covering or mask when you come to the store. Remember to bring a bag or you will be charged for one. Payment can be cash or credit card although we prefer credit card at this time.
We wish you and your families safety and good health and we hope to be operating back to our normal rules as soon as sanctions are lifted.
NEW YORK CITY ONLY TEXT ORDER LINE -- TEXT US YOUR ORDER day or night. Simply text Hello and follow the instructions. You can use this line for delivery orders from our NYC store or shipping orders only. All Astoria orders must be called direct as there is no text line currently available for Astoria.
Our Automated Human Companion will answer you and guide you through the order process if you text during regular business hours. If you text after hours, AHC will answer you the very next morning.
Our Text number is: 646-374-1907
Text "Hi !" to us and start saving now
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