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TEMPORARY NEW INFORMATION DURING COVID-19 MANDATES & REGULATIONS
FIRST AND FOREMOST - AS AN ESSENTIAL BUSINESS, WHISKERS NYC AND WHISKERS ASTORIA STORES ARE OPEN!
As everyone is adjusting to the new Government mandates here in New York City, Whiskers has also made certain adjustments to keep your pets healthy with their necessary food, vitamins, treats and supplies. Please note our current guidelines which have changed:
PICK-UP ORDERS AT EITHER STORE LOCATION: Once we receive your pickup order, we will process and CALL YOU when it is ready for pickup. Please do not just come to the store. During this time supply and distribution has been limited. If we are out of stock, we will call you for substitutions or to see if you want to wait until product arrives.
SHIPPING FROZEN FOOD: ALL FROZEN FOOD ORDERS MUST BE SHIPPED WITH OVERNIGHT SERVICE. THERE ARE ADDITIONAL CHARGES FOR OVERNIGHT SHIPPING. WE WILL CALL YOU WITH DETAILS.
DELIVERIES WITHIN NEW YORK: All deliveries are currently still being made throughout New York, Brooklyn, Queens and The Bronx. All orders must be prepaid and all gratuities must be placed on the credit card. Our drivers are not handling ANY cash money. ALL DELIVERIES WILL BE MADE TO THE DOOR OF YOUR BUILDING. Our driver will call you once there for someone to come out and get your order. For safety reasons, our drivers will not enter your building unless you have a doorman or to place product in the entry of the building only. If you have a DOORMAN we will deliver directly to your doorman.
IN-STORE PURCHASES: At the current time, THERE IS LIMITED ENTRY INTO BOTH LOCATIONS. We are asking that you remember to wear a facial covering or mask to gain entry. We are limiting to several people inside the store at a time.
We wish you and your families safety and good health and we hope to be operating back to our normal hours as soon as sanctions are lifted.
HOME DELIVERY IN NEW YORK, QUEENS, BROOKLYN AND THE BRONX ---
USE OUR WEBSITE TO MAKE YOUR ORDER SELECTIONS ONLY. THEN CALL OUR TOLL FREE NUMBER (1-800-WHISKERS) OR USE OUR ORDER TEXT LINE IF YOU LIVE IN NYC ONLY (646-374-1907) TO ACTUALLY PLACE AND SCHEDULE YOUR ORDER.
SHIPPING FROZEN FOOD PRODUCTS -- When ordering frozen food for shipping, there will be an additional charge which is not included when you place your initial order. We will call you to let you know how much the expedited shipping will cost.
FROZEN FOOD CAN BE DELIVERED DIRECTLY TO YOUR HOME THROUGHOUT NYC, QUEENS, BROOKLYN AND THE BRONX FOR NO ADDITIONAL CHARGE BUT THERE ARE SMALL MINIMUMS.
LITTER AND OVERWEIGHT PRODUCTS MIGHT INCUR ADDITIONAL SHIPPING FEES. IF THIS IS THE CASE, WE WILL CALL YOU PRIOR TO SENDING OUT YOUR ORDER.