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 COVID-19 UPDATES AS OF JAN. 1, 2021

ALL RETAIL LOCATIONS ARE OPEN 7 DAYS/WEEK

Whiskers has made adjustments to keep you and your pets healthy with their necessary food, vitamins, treats and supplies.  Although many manufacturers have had shortages, we are ordering and trying to have everything your pets need at all times. Please note our current guidelines:

PICK-UP ORDERS: Pick-up orders are processed as quickly as possible. When your order is ready,  WE WILL CALL YOU to let you know your order is ready for pickup. Please do not just come to the store. During this time, supply and distribution has been limited. If we are out of stock, we will call you for substitutions and to see if you want to wait until your product arrives.

ALL FROZEN FOOD: ALL FROZEN FOOD ORDERS MUST BE SHIPPED USING OVERNIGHT SERVICE. THERE ARE ADDITIONAL CHARGES NOT LISTED HERE FOR OVERNIGHT SHIPPING. WE WILL CALL YOU WITH ALL THE DETAILS AND THE AMOUNT BEFORE ANY FROZEN FOOD IS SHIPPED. ADDITIONAL SHIPPING CHARGES MUST BE PAID PRIOR TO SHIPPING. THERE ARE NO ADDITIONAL CHARGES TO ORDER FROZEN FOOD FOR PICKUP.

NEW YORK CITY & ASTORIA QUEENS DELIVERIES:  All deliveries throughout Manhattan, Brooklyn, Queens and The Bronx are being delivered on our regular schedule. Your order must be prepaid and all gratuities must be placed on the credit card. Drivers are not handling ANY cash money at the current time.  For safety reasons, our drivers are trying not to enter your building unless you have a doorman or to place product in front of your door.  

IN-STORE PURCHASES Facial coverings or masks must be worn to gain entry. NO ENTRY WITHOUT A FACIAL COVERING. IF YOU PREFER, YOU CAN STILL PRE-ORDER AND WE WILL BRING YOUR ORDER OUT TO YOU ON THE SIDEWALK.

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WEBSITE ORDERS ARE NOT FOR ANY HOME DELIVERY WITHIN MANHATTAN, QUEENS, BROOKLYN OR THE BRONX! YOU CAN ONLY PLACE A PICK-UP OR SHIPPING ORDER HERE. DO NOT PLACE ANY ORDERS FOR PICK-UP OR DELIVERY IN OUR ASTORIA LOCATION. ASTORIA ORDERS MUST BE PLACED DIRECTLY IN THE ASTORIA STORE

BY CALLING 718-626-8590.

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YOU CAN USE THIS SITE TO MAKE YOUR PRODUCT SELECTIONS.  AFTER YOU KNOW WHAT YOU WANT, CALL OUR TOLL FREE NUMBER (1-800-WHISKERS) OR USE OUR ORDER TEXT LINE IF YOU LIVE IN MANHATTAN ONLY OR FOR A SHIPPING ORDER (646-374-1907) TO ACTUALLY PLACE AND SCHEDULE YOUR ORDER. 


LITTER AND OVERWEIGHT PRODUCTS MIGHT INCUR ADDITIONAL SHIPPING FEES. IF THIS IS THE CASE, WE WILL CALL YOU PRIOR TO SENDING OUT YOUR ORDER.


 

 THANK YOU!